External Dispute Resolution

Dispute resolution

If you are not satisfied with our services, please telephone our internal dispute resolution service on 0800 481 0400 or write to us. We will acknowledge your complaint in writing within 7 days and endeavour to resolve it promptly. If you are not satisfied with our response, we are a member of the Financial Services Complaints Ltd (FSCL), an external dispute resolution body who you can contact by telephone 0800 347 257, e mail complaints@fscl.org.nz , in writing FSCL, PO Box 5967, Wellington 6140, via their website (https://fscl.org.nz/)